Grievance Handling & Workplace Leadership - Health Care


Are you a Chairperson, Steward or a Committeeperson working in health care?  Would you like to develop or sharpen your skills?  The role of workplace representatives is critical to our union's strength - it is a rewarding and challenging job.

In this week-long program, using health care specific case studies and hands-on practical activities, we focus on three key themes related to the role of the workplace representative:

  • Technical skills (e.g. what a grievance is, how to conduct an investigation, writing and presenting grievances, duty of fair representation, how to research arbitration decisions);
  • Communication skills (e.g. listening, asking questions, formulating arguments);
  • Union building skills (e.g. actions and strategies for strengthening the union and national level)

This program is designed to equip workplace leaders within the health care sector with the skills and tools needed to defend the rights of workers and to develop an understanding of the role of a workplace representative in building a strong membership and local union.

Note: There is considerable overlap between this course and the 3-day Grievance Handling course offered in the regions.